INFORMATION - HELP - PROBLEMS

Please read all before you write us a mail (contact address at Impressum).
No spam`s and a clear subject matter please.
Don´t write in the guestbook for problems, there we can´t solve them. The guestbook is also no support hotlne.

Arrangeme/install the files - Sims3

You need a extracting program, like Winrar. Get it here:
*Rarlabs     *Altools      *Winrar
Unzip/extract the files

Sims3Pack files should be installed with double click or move/paste them into the downloads folder and install them with the launcher:
My Documents/ Electronic Arts/ The Sims 3/ Downloads
Open the launcher, find our downloads under Downloads in the launcher, tick them on and click on install.

If the files don´t show up in game, you can delete the CASPartCache, compositorCache, scriptCache and simCompositorCache before you start your game. Don´t worry they will generated new if you start the game new. Find these here:
My Documents/ Electronic Arts/ The Sims 3

 we  only have Sims3Packs on our website, because only this format gets packed with your houses or sims.

Package files should be moved/paste into the Packages folder:
C:/ Program Files/ Electronic Arts/ The Sims 3/ Mods/ Packages

DO YOU HAVE PROBLEMS WITH YOUR GAME, THE LAUNCHER OR PC?

We test all our stuff on our systems and all work fine for us.  
Download from our stuff at your own risk; we don’t take on responsibility for it.

If you are sure our stuff cause problems you can write us a mail and we hope we can solve the problem.

If your game freeze or crash, set your settings in game to a lower level and check your drivers (graphics, sound etc.)

If you have other problems with your game or the launcher don´t ask us, we don´t know all solutions. Ask in any forum or the EA support for help please.

Some problems are caused about the new patches from EA, it´s not our fault. So again, ask the EA support for help please.

If you have other problems with your pc do not ask us for help. Try Google or ask in any forum for help please. We are no computer experts and can´t help, sorry.

CAN WE HELP YOU TO CREATE YOUR OWN DOWNLOADS?

Sorry, no we can not help you. This all is very time-consuming and we have not much time.
If you want create anything search for tutorials at the web or go to any forum for help, for example at *Mod the Sims

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